Support

Everything you need to get the most out of your Petspemf device — manuals, guides, videos, and direct help from our team.

Setting up

How to set up your new Petspemf Product?

At Petspemf, we’re here to make your experience simple, stress-free, and fully supported. Whether you’re using the Petspemf® Pad, PetLoop PRO, or Petspemf RollnRest®, this page brings all manuals, FAQs, and troubleshooting guides together in one place.

If you ever need help, you can:

Below, you’ll find step-by-step guides, manuals, and answers for each product.

How to set up your new Petspemf Product?

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Frequently Asked Questions about Petspemf® Pad

What is the Petspemf® Pad?

The Petspemf® Pad is a non-pharmaceutical anti-inflammatory PEMF mat for dogs, cats, or other animals. It has been scientifically proven to alleviate pain and inflammation in animals without undesirable effects.

PEMF therapy offers a safe technology that can be used as a stand-alone therapy or in conjunction with the treatment plan for all animals. It is the effects of this induced current that are therapeutic.

PEMF (Pulsed electromagnetic field) technology products apply non-invasive frequencies into the body of the pets which enhances their body’s natural corresponding frequencies. The whole body of the pet is an electrochemical organ and hence can be influenced by electromagnetic frequencies.

Today, PEMF technology is used to treat post-operative pain, edema, osteoarthritis, anxiety, chronic wounds, arthritis, and many other conditions in pets.

The increasing amount of clinical evidence from around the world supports the use of PEMF therapy for both humans and animals.

Petspemf® Pad comes in two sizes. What are the differences?

The main difference between the two sizes is the length and coverage area.
The small pad has 5 coils and is suitable for animals up to 20 inches (50 cm) in length.
The large pad has 6 coils, is longer, and provides coverage over a larger area, making it suitable for animals over 20 inches (50 cm) in length.

What is included in the package?

Your package includes:
- Petspemf® Pad (small or large, depending on your order)
- Accessory bag containing a magnet tube tester, which allows you to detect the frequencies emitted by the Pad
- Micro USB charging cable
- Hard reset tool
- QR code providing access to the User Manual

What is the difference between the Petspemf® Pad and the other PEMF devices for pets?

The technology used is the same. The key differences between other PEMF devices and the Petspemf Pad are:

  • Whole-body coverage: Most other PEMF devices for pets offer targeted therapy for one body part. The Petspemf Pad uses 5/6 coils (small/large), providing PEMF therapy across the whole body of the pet.
  • Pet-friendly design: The Petspemf Pad is designed with pets in mind. The cover features a dedicated pocket where the charging cable and control box can be tucked away, helping keep them out of reach while your pet is using the Pad. The durable, scratch-resistant outer cover is designed to withstand everyday use, including pets scratching, biting, lying, or sleeping on it, while the waterproof inner cover helps protect the coils from moisture, spills, and messes.
  • Rechargeable battery: Many PEMF devices for pets have a limited battery life of around 150 treatments and recommend a 2-hour break between treatments. The Petspemf Pad has a rechargeable battery and can be used repeatedly without a limit on the number of treatments.
  • Research-supported: The Petspemf Pad is supported by 30 scientific studies.
  • Programs designed for pets: The Petspemf Pad offers programs specifically designed with pets and their wellness needs in mind.
Why is the Petspemf® Pad the most user-friendly device?

The Petspemf® Pad is the first gesture-controlled PEMF device for pets, designed to be simple and convenient to use. You can control it with a simple tap or through the app.
Once the Pad is set up, you can simply leave your pet to relax and let the program run without constant monitoring. The charging cable and control box can be tucked into the dedicated pocket in the cover, keeping them safely out of your pet’s reach.
The Pad also features a waterproof inner cover and a durable antibacterial, anti-odor, and scratch-resistant outer cover, making it easy to use around pets and helping protect it from everyday spills, dirt, scratches, and bites.

What if I’m not sure which program to use?

Our support team can help guide you based on your pet's needs and usage goals.

You can also check our Treatment Guide for recommended protocols and application tips for a wide range of conditions.

Additionally, you're welcome to join our Facebook community to learn from other pet owners, exchange experiences, and discover practical usage tips for everyday routines.

Where can I get help with my Petspemf® Pad?

If you have questions about using your Petspemf Pad, setting up or operating the device, or troubleshooting a technical issue, our support team is here to help.

You can contact us at foryou@petspemf.com or fill out the support form on our Support page. Our team will be happy to assist you with any questions or concerns regarding your Pad.

Frequently Asked Questions about PetLoop PRO

What is PetLoop PRO?

PetLoop PRO is a wearable PEMF (Pulsed Electromagnetic Field) device designed for pets. It comes in two versions:

  • Harmony – for stress relief and relaxation.
  • Recovery – for pain relief and faster recovery.

Each device has one preinstalled 2-hour program, so there’s no app or setup needed. Simply charge it, place it on your pet, and double-tap to start the session.

How is the PetLoop PRO different from the Petspemf® Pad and RollnRest®?

The PetLoop PRO is our compact, wearable PEMF option, while the Petspemf® Pad and RollnRest are designed for pets to relax on during PEMF sessions.

PetLoop PRO:

  • Small, portable, wearable device.
  • Battery-powered, so you can use it anywhere.
    Available in Harmony (stress relief & relaxation) or Recovery (pain relief & recovery).
  • One preinstalled 2-hour program per device.
  • No app needed — simply double-tap to start.
  • Great for targeted use and pets who may not stay still on a pad.

Petspemf® Pad:

  • Larger surface area for your pet to lie on.
  • Battery-powered and portable.
  • 4 different programs to choose from.
  • Uses the Petspemf app to select programs and adjust session duration.
  • Ideal for regular sessions while your pet relaxes on the pad.

RollnRest® Orthopedic Bed:

  • Combines an orthopedic bed with integrated PEMF therapy.
  • Plug-in powered with automatic operation.
  • Available in 3 sizes.
  • Ideal as your pet’s dedicated resting space and for convenient, hands-off use.
  • Less portable than the PetLoop PRO and Petspemf® Pad and requires access to a power outlet.
What is included in the package?

Your PetLoop PRO package includes the PetLoop PRO (Harmony or Recovery, according to your order), a test tube with a magnet, a micro USB charging cable, a hard reset tool, and a pouch bag, located at the bottom of the box.

How do I use the strap?

You simply place the PetLoop PRO inside the strap and then secure it around your pet in the area you’d like to target. Common locations include the neck, back, or leg, depending on where your pet may benefit most.
The black strap is intended as an extension for the gray one, in case your dog is larger.

Can I use the PetLoop PRO with other treatments?

Yes. The PetLoop PRO can be used on its own or alongside your pet’s existing care plan. If your pet is currently under veterinary care or receiving other treatments, we recommend consulting your veterinarian before introducing PEMF therapy to ensure it is appropriate for your pet’s individual needs.

How long does each session last?

The PetLoop PRO comes with one pre-installed 2-hour program. The PetLoop PRO is designed to be used without the app, so there’s no need to adjust any settings for a standard session.
The app is optional and allows you to customize certain settings, such as shortening the program duration or turning off the vibration at the beginning and end of the program. You can also stop the program at any time by double-tapping the PetLoop PRO.

How do I know if my pet needs the model Harmony or Recovery?
  • Harmony is ideal for pets experiencing stress, anxiety, or restlessness and features a program designed to support the vagus nerve.
  • Recovery is recommended for pets dealing with pain, stiffness, or after physical activity.
Does PetLoop PRO require an internet connection or an app?

No. PetLoop PRO does not require an internet connection or the app for regular use. Simply double-tap the device to start its pre-installed program. The app is optional and allows you to shorten the program duration and turn the start/end vibration on or off.

What if I’m not sure which program to use?

Our support team can help guide you based on your pet's needs and usage goals. You can also check our Treatment Guide for recommended protocols and application tips for a wide range of conditions.

Additionally, you're welcome to join our Facebook community to learn from other pet owners, exchange experiences, and discover practical usage tips for everyday routines.

Where can I get help with my PetLoop PRO?

If you have questions about using your PetLoop PRO, setting up or operating the device, or troubleshooting a technical issue, our support team is here to help.

You can contact us at foryou@petspemf.com or fill out the support form on our Support page. Our team will be happy to assist you with any questions or concerns regarding your PetLoop PRO.

Frequently Asked Questions about RollnRest®

Is Petspemf RollnRest® a PEMF device?

Yes. Petspemf RollnRest® is the world’s first rollable PEMF orthopedic bed, uniquely designed to combine orthopedic comfort with advanced PEMF therapy. It delivers a dual benefit, the supportive foam eases pressure on joints and muscles, while integrated PEMF therapy promotes pain relief, relaxation, and faster recovery.

Fully automated and motion-controlled, healing begins the moment your pet lies down, turning everyday rest into a sanctuary of comfort and recovery.

Is the orthopedic bed only suitable for senior dogs?

The orthopedic bed is not exclusively designed for senior dogs. While it provides crucial support for aging dogs with conditions like arthritis or joint problems, it can also benefit dogs of all ages. Puppies, adult dogs, and breeds predisposed to orthopedic issues can experience improved comfort and joint health by using an orthopedic bed. It helps distribute weight evenly, reduces pressure on joints, and promotes overall musculoskeletal well-being, making it a valuable investment for dogs at various life stages.

How does the Petspemf RollnRest® work?

The Petspemf RollnRest® connects to the PEMF control unit via the Petspemf app, giving you simple control over therapy sessions. In the app, you can select the program and duration you would like to use.
The RollnRest® also features a PIR motion sensor, which can be enabled in the app. When enabled, the sensor detects movement within its range and automatically starts the last selected program when your pet lies down on the bed, making therapy effortless and hands-free.

What are the benefits of Petspemf RollnRest®?

Petspemf RollnRest® is especially beneficial for dogs with arthritis, hip dysplasia, or those recovering from surgery. The orthopedic foam eases pressure on joints and muscles, while PEMF therapy helps reduce pain, improve circulation, and accelerate healing.

Together, they provide both supportive comfort and active therapy to aid your pet’s long-term mobility and wellness.

Why is the anti-slip mat separate from the bed?

The anti-slip mat is provided separately so you can choose whether to use it based on your flooring type and personal preference. This gives you greater flexibility to use the RollnRest® on different surfaces and in different environments.

How to use the bolster pillow?

Attach the bolster to the sides of the Petspemf RollnRest® bed using the built-in Velcro straps. Your dog can rest their head on it like a pillow, lean against it for support, or use it as extra comfort while lying on their side.

Is the Petspemf RollnRest® bed waterproof?

Yes, the inner waterproof cover prevents any leaks from seeping into the foam. To minimize the need for frequent cleaning and washing, simply wipe with a damp cloth and resort to machine washing only when necessary.

Thanks to its anti-odor and anti-bacterial properties, the cover will remain odorless and in perfect condition.

How is the RollnRest® different from the Petspemf® Pad?

The main differences between the Petspemf® Pad and the RollnRest® are:

  • Orthopedic support: The RollnRest® is an orthopedic PEMF bed with supportive foam, combining PEMF therapy with a comfortable sleeping surface. The Petspemf® Pad is a flat PEMF therapy pad that can be used on or under an existing bed.
  • Automatic motion detection: The RollnRest® has an integrated PIR motion sensor that can be enabled in the app. When activated, it detects when your pet lies on the bed and automatically starts the last selected program.
  • Power source: The RollnRest® needs to be plugged into an electrical outlet, while the Petspemf® Pad has a rechargeable battery
What if I’m not sure which program to use?

Our support team can help guide you based on your pet’s needs and usage goals.
You can also check our Treatment Guide for recommended protocols and application tips for a wide range of conditions.
Additionally, you're welcome to join our Facebook community to learn from other pet owners, exchange experiences, and discover practical usage tips for everyday routines.

Where can I get help with my Petspemf RollnRest®?

If you have questions about using your RollnRest®, setting up or operating the device, using the motion sensor, or troubleshooting a technical issue, our support team is here to help.

You can contact us at foryou@petspemf.com or fill out the support form on our Support page. Our team will be happy to assist you with any questions or concerns regarding your RollnRest®.

Frequently Asked Questions about PEMF for pets

Will my pet feel anything?

Most pets feel nothing at all - the electromagnetic pulses are gentle and painless. Many pets visibly relax during sessions and start seeking out the device on their own.

How soon can I expect to see results with PEMF?

Every pet is different. Some pet owners notice changes in comfort, mobility, or relaxation within days, while others may require several weeks of regular use, especially in chronic or long-term conditions. Because PEMF works on a cellular level, improvements are often gradual rather than immediate.

For acute inflammation, your patient should experience noticeable relief after the first or second treatment. With chronic or degenerative conditions, you may not see notable results for 2 to 4 weeks. You’ll want to continue the treatments as recommended by the relevant protocol for continued long-term healing.

When using the Petspemf for orthopedic and neurodegenerative disorders, it may take up to 14 days of 2-4 treatments daily.

Results can vary depending on factors such as:

  • your pet’s age and overall condition,
  • the severity and duration of existing issues,
  • mobility, activity level, and lifestyle,
  • hydration and nutrition,
  • stress levels,
  • and consistency of device usage.
Is PEMF an instant solution?

No. PEMF is designed to support the body’s natural recovery and wellness processes over time. Regular and appropriate use is important for achieving the best possible results.

Does my pet need to use the device regularly?

Yes. Consistency is one of the most important factors for optimal results. Occasional use may provide limited benefits compared to a regular routine.

What is the recommended usage routine?

Petspemf devices can be used for both short-term recovery and long-term wellness, with the routine adjusted to your pet's individual needs, condition, and response to PEMF therapy.

As a general guideline:

  • Acute conditions (such as injuries, post-surgery recovery, or flare-ups): Use 2–4 sessions daily during the initial recovery phase. As your pet improves, gradually reduce to 1–2 sessions daily.
  • Chronic conditions (such as arthritis or long-term mobility issues): Begin with 2–4 daily sessions for the first 1–2 weeks, then continue with 1–2 daily maintenance sessions. Some pets may benefit from ongoing daily use, while others only need additional sessions during periods of increased stiffness, activity, or discomfort.
  • General wellness and maintenance: For healthy pets, senior pets, or post-activity recovery, one daily session is typically sufficient.

For the best results:

  • Each session should last at least 30 minutes.
  • Petspemf devices can be used during naps, rest periods, or overnight sleep, allowing your pet to receive passive PEMF therapy while relaxing.
  • Use the device consistently, as benefits are typically gradual and cumulative.
  • Ensure your pet has access to fresh water before and after each session.
  • Adjust the routine based on your pet's age, activity level, recovery goals, and overall response to treatment.

PEMF therapy is gentle and non-invasive, but every pet responds differently. If your pet has an ongoing medical condition, is recovering from surgery, or has persistent symptoms, consult your veterinarian for guidance on integrating PEMF therapy into their care plan.

Is hydration important during PEMF use?

Yes. Proper hydration supports healthy cellular function and is an important part of any wellness or recovery routine.

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